FAQ – Frequently Asked Questions

Analytics Setup Bundle

Can I use the bundle on unlimited websites?

Yes. You can use the setup bundle on unlimited websites you create. You are not allowed to share the setup bundle as a product itself.

What does the bundle include?

The bundle contains setup file (JSON) for using with Google Tag Manager and instructions how to set up advanced Google Analytics and Facebook tracking. See the detailed description of features on Analytics Setup Bundle page.

I just got the bundle with a .json file. What should I do next?

Go to How to setup Analytics Setup Bundle page for step-by-step guide.

Does it work on every website? Does the CMS (content management system) matter?

It works on every website if you can add Google Tag Manager code. Some CMSs (like WordPress) offer plugin that simplifies adding Google Tag Manager (GTM) code.

WordPress GTM plugins are:

I have other than Youtube video on my website. Can I track it too?

Unfortunately, currently only playing a Youtube video is part of the bundle.

Events are not working. I do not see any events in Google Analytics. What is wrong?

If you see pageview in Google Analytics but not events, usually the problem is caused by scripts collision on the websites or Javascript error on the website.

Please ask your webmaster / web developer to check that:

  • There are no javascript errors on the website (use developers console).
  • Google Tag Manager events are triggered (use Google Tag Assistant and Google Tag Manager Preview Mode).
  • There are no other Google Analytics code in the website source code and only one Google Tag Manager code.

Youtube video tracking is not working. I do not see any Youtube events in Google Analytics. What is wrong?

If other events (like File Download, E-mail Link Click etc.) works, problem could be with the way Youtube video is embedded on a page. If the Youtube video is not embedded directly in the page source code and loads/shows later, i.e. in a popup/modal window, that could be the problem.

Script that is part of the bundle can track automatically only videos that are part of a page’s source code when a page is loaded.

How can I check that Facebook codes work?

The best way is using Facebook Pixel Helper that will show if codes are triggered OK.

 

Reports Bundle

Can I use the bundle on unlimited websites?

Yes. You can use the setup bundle for unlimited websites you create. You are not allowed to share the setup bundle as a product itself to the world.

General

Are there any monthly/annual payments?

No. The price is fixed and it is always one-time payment.

I am not satisfied with the bundle. Can I get my money back?

We offer no-question-asked money back guarantee for our product.

We will refund you the payment

  • within 30 days since purchasing Advanced Analytics Setup Bundle
  • within 30 days since purchasing Reporting Bundle

Please sent us a refund request to [email protected] from the e-mail you made the purchase with.